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FAQs

Frequently Asked Questions

Your One-Stop Solution for all your questions that have been disturbing your sleep. Tap on the category to find out 

Company

Currently we are located at Zion Mall and Rupa’s Mall Eldoret. Please visit our locations page to view our outlets.

  • A Cake is certainly not a Cake and a Pizza is just not a Pizza!
  • We are a company that is always looking to innovate and provide fresh new products to our customers daily. We are always ready to listen to our customers, take their feedback into consideration and provide the best cake and foods to them at a consistent rate.
  • All in all, we go that EXTRA MILE because for us, Customers mean everything to the company.
  • From daily donations to nonprofit organizations, we are committed to supporting all the respective communities we are in. Bakers Point is proud to partner with organizations seeking donations.
  • You can always click on the link provided to view our C.S.R activities. 

Of course we do. For any partnership or collaborations, kindly reach out to hello@bakerspointkenya.com

Yes, we do welcome potential customers to receive a franchise. In-order to do that, we request our clients to visit our headquarters located at Zion Mall and arrange a meeting with our board of directors.

We are always looking for amazing talent to join our team in a variety of roles. Please visit our Careers Page for the most up to date job postings. 

  • Working hours for Zion Mall Outlet Eldoret is between 9am-8pm
  • Working hours for Rupa’s Mall Outlet Eldoret is between 10am-8.30pm

Cakes

  • ½ Kg Cake – 4-6 People
  • 1 Kg Cake – 8-10 People
  • 2 Kg Cake – 14-16 People
  • All Bakers Point cakes are in ½ Kg and 1 Kg respectively. Any cakes which require above 1 Kg should be prior booked within 3-4 days to avoid any inconvenience. All our shape cakes are in round, square and hexagon only.
  • If you are looking for a customized size cake, you may contact our nearest outlet near you to place an order.
  • Our hotline numbers are 0723577000 (Zion Mall) or 0782515252 (Rupa’s Mall).
  • We love celebrations and know how important it is to customize your cakes. If you are looking to order a customized cake, you may contact or visit our nearest outlet to place your order. Our team will work closely with you to create custom made cakes.
  • We offer various customizations like cake inscriptions and selected decorations as well if the customer has asked for specific colors on the cake, we shall do plus also provide our cake experience ideas.
  • Customized cake orders should be placed 3-4 days prior to the date of the collection.
  • Our hotline numbers are 0723577000 (Zion Mall) or 0782515252 (Rupa’s Mall) or you can email us at hello@bakerspointkenya.com. Our team member will be in touch with you.
  • Yes, we will work closely with you to offer a dynamic selection of options you can mix and match to create the perfect look for your special event.
  • You may contact or visit our nearest outlet to place your order. Our team will work closely with you to create customized wedding cakes that suits your budget.
  • Our hotline numbers are 0723577000 (Zion Mall) or 0782515252 (Rupa’s Mall) or you can email us at hello@bakerspointkenya.com.
  • Kindly check our images to view our work so far we have done over the years for our esteemed customers. Click on the link below.
  • Yes, we will work closely with you to offer a dynamic selection of options you can mix and match to create the perfect look for your special event.
  • You may contact or visit our nearest outlet to place your order. Our team will work closely with you to create customized wedding cakes that suits your budget.
  • Our hotline numbers are 0723577000 (Zion Mall) or 0782515252 (Rupa’s Mall) or you can email us at hello@bakerspointkenya.com.
  • Kindly check our images to view our work so far we have done over the years for our esteemed customers. Click on the link below.
  • Yes, we will work closely with you to offer a dynamic selection of options you can mix and match to create the perfect look for your special event.
  • You may contact or visit our nearest outlet to place your order. Our team will work closely with you to create customized wedding cakes that suits your budget or you can email us at hello@bakerspointkenya.com.
  • Our hotline numbers are 0723577000 (Zion Mall) or 0782515252 (Rupa’s Mall).
  • Kindly check our images to view our work so far we have done over the years for our esteemed customers. Click on the link below.

At the moment, we do not offer Gluten Free Cakes.

Yes, we do bake eggless cakes which follows a strict procedure when baking them. You can either place an order through our hotline numbers, order online, or visit our outlets nearby you.

  • Bakers Point cakes and pastries are meant to be enjoyed as soon as possible. All cakes are made using fresh ingredients. We bake the old famous fashioned way without the use of preservatives, stabilizers or even alcohol.
  • Bakers Point strongly recommends to consume the cake within the same day of purchase. However different type of cakes have different shelf lives. Please note below:

 

Dessert/Sponge Cakes

  • Please keep the cake in a chiller or a refrigerator within 30 minutes – 1 Hour to avoid melting and maintain the quality of the cake. All cakes must be kept refrigerated (2 Degrees Celsius – 6 Degrees Celsius) at all times before serving.
  • Our Cakes are best served at room temperature as it creates a rich moist and delicious dessert.
  • If there are any leftovers you plan on storing after serving your cake, we recommend placing it in an airtight container in the fridge to prevent dehydration/contamination and consume as soon as possible in less than 48 hours after date of purchase.

 

Regular Buttercream / Fondant Cakes – Vanilla, Chocolate, Strawberry or Marble

  • The cake can be kept within room temperature and stored in a cool dry place. You do not have to refrigerate it.
  • As long its kept within normal room temperature, we recommend the customer to consume it within 72 hours (3 Days) from the date of purchase. If there are any leftovers after serving, ensure its packed in air tight container and consume it within 72 hours (3 Days) after date of purchase.

 

Fruit Cakes

  • Our fruit cakes are strictly nonalcoholic.
  • The cake can be kept within room temperature and stored in a cool dry place. You do not have to refrigerate it.
  • We recommend the customer to consume it within 72 hours (3 Days) from the date of purchase. If there are any leftovers left, ensure its packed in air tight container and consume it within 72 hours (3 Days) after date of purchase.
  • Yes you can place your cake orders through our hotline numbers. Zion Mall 0723577000 or Rupa’s Mall 0782515252. Our sales team will be happy to assist you throughout.
  • However when placing orders on call, we request our clients to pay the full amount via or a 50% deposit payment via MPESA to confirm and process your order. Kindly check our Payment FAQ’S to view our Till and Paybill numbers.
  • We can reserve the cake for you for a minimum of 60 minutes (1 Hour) if payment has not been made.
  • Yes, you can however it is subject to availability of the cake flavors in our respective outlets.
  • You can call on our hotline numbers 0723577000 Zion Mall or 0782515252 Rupa’s Mall to check on the availability. Our sales team will be happy to assist you.
  • Yes, you can. You can call our hotline numbers 0723577000 Zion Mall or 0782515252 Rupa’s Mall or visit our nearest outlet to you.
  • In-order to confirm your order, you need to pay atleast 50% of deposit via our payment methods stated below or if possible even pay full amount based on the receipt generated.
  • You can visit our nearby outlets (Zion Mall or Rupa’s Mall). Our counter sales team shall be happy to assist you.
  • You can call us via our hotline numbers 0723577000 (Zion Mal) or 0782515252 (Rupa’s Mall). In-order for us to confirm and process your order, you can either make full payment or pay a 50% deposit on the total amount via cash, MPESA or Credit Card. For further payment details, kindly check our Payment FAQ’S to view our Till and Paybill numbers.

We are always happy to make your occasion even more joyous. Yes, Bakers Point can write a simple message on the cake upon request. When purchasing or ordering the cake, kindly provide your message to our counter sales team.

We do provide cake accessories on the counter at an extra charge. Our sales team shall always ask you if you need anything extra with the cake

  • Yes, you can send your rider or driver to collect the cake on your behalf as long as he comes with the receipt. If the cake has been reserved for you on call, we shall call the customer and confirm the rider. If the customer has paid by MPESA, we shall use the reference number as an act of confirmation or if the rider has come with cash, a receipt will be generated for the customer.
  • However, we shall not accept any responsibility and claims if the cake arrived by rider or driver is damaged.

Pizzas, Burgers, Chicken,
Steaks & Fries

Bakers Point encourages you to consume your food within 2 hours to ensure the safety and freshness of your food. If you are not planning to consume your food immediately, please store your food properly for safe consumption at a later time.

  • Bakers Point always focuses in producing quality, fresh and consistent foods. We always prepare our foods from scratch and never keep anything frozen.
  • Pizzas – 17-20 Minutes
  • Burgers – 20 Minutes
  • Steaks – 30 Minutes
  • Chicken – 20-30 Minutes
  • Fries – 10-15 Minutes
  • The above are timings set for our food to be prepared. However during peak hours or high traffic, the timings maybe delayed by an extra 10 minutes.

The menu is displayed as per the availability in the respective outlet. In case of non-availability, of the ordered product at a particular outlet, the order will not be fulfilled hence the outlet will inform you on the same and recommend you an alternative.

Yes we do offer a wide range of Vegetarian Pizzas, Vegetarian Burgers, Regular and Flavored Fries. Kindly check our menu for Vegetarian options.

  • Yes you can place your orders through our hotline numbers. Zion Mall 0723577000 or Rupa’s Mall 0782515252. Our sales team will be happy to assist you throughout.
  • However when placing orders on call, we request our clients to pay via MPESA first in-order to avoid any inconvenience. Kindly check our Payment FAQ’S to view our Till and Paybill numbers

Deliveries-Cakes & Foods

  • Bakers Point does not offer any delivery service to cakes and we request the customer to arrange for self-pickup at the outlet where they have placed the order. We can only do inter transfer of cakes between our outlets subject to the delivery timings agreed by the customer when placing the order on the day.
  • Our delivery timings for transfer of cakes are at 11.00am and 6pm respectively daily East African Time.
  • Click on the location list to view our Outlet lists – bakerspointkenya.com/locations
  • Yes, when placing an order online, you can choose which outlet you want your cake to be delivered to. Or via telephone call or visiting the outlet, you can request our counter sales team to write the address of your preferred location outlet.
  • Please note, we do not inter deliver customized cakes orders between our outlets if is more than 6 Kgs. We request customers to collect it from our main outlet Zion Mall.

Currently we only accept local giro and credit cards issued by the Kenyan Banks for the time being. Perhaps you may consider to ask your Kenyan friends to help you make a purchase on their behalf.

Once we have acknowledged your order via telephone or online, our counter sales team shall call you and inform you how long the order will take to reach to your doorstep.

You can now order for your favorite food through our website OR by directly contacting us on our hotline numbers (0723577000 Zion Mall or 0782515252 Rupa’s Mall) OR through our third party application GLOVO

  • Applicable delivery charges will depend upon the location of the delivery address. You can check the delivery charges for your order during checkout from our website. The charges of delivery starts from Ksh 150 onwards.
  • If you are using our third party platform such as GLOVO to order, kindly note the food prices and delivery charges shall vary.

There is no minimum order requirement for delivery to your door step.

Our operating hours for deliveries is between 10am-7.30pm respectively East African Time

Online Ordering

Yes, you can order a cake or food online through our menu tabs provided. Based on the selection, it will proceed you to our friendly checkout system for payment processing.

Yes, you can place an order as a guest instead of a member.

  • Orders will only be processed upon receipt of full payment.
  • Bakers Point will not accept any responsibilities for late or non-deliveries under the following circumstances:
  • Recipient is not present at the address.
  • The address provided was incorrect
  • No valid contact number was provided to make reasonable attempts to contact the customer’s order.
  • No such person at the given address
  • In the event of a non-delivery, no requests or refunds will be entertained due to the perishable nature of our products.
  • Refusal of any item by the recipient will still be considered as delivered and no refunds will be made.
  • Yes, you can. After selecting which cake you would prefer, choose which date you shall be collecting your cake on the website before checking out and from which outlet.
  • In-order to acknowledge your online order for further processing, we request our customers to either pay 50% of deposit or pay full based on the total amount generated. We request our clients to pay the full amount or 50% deposit payment via MPESA to confirm and process your order. Kindly check our Payment FAQ’S to view our Till and Paybill numbers
  • Without the deposit or full payment, the order shall not be acknowledged.
  • Since it’s a customized cake, we advise clients to either call us directly via our hotline numbers 0723577000 Zion Mall or 0782515252 Rupa’s Mall OR visit us at our nearby outlets Zion Mall or Rupa’s Mall. Our team will be happy to assist you throughout.
  • You can also chat with us via WhatsApp through the numbers provided.
  • If need further assistance, you can always email us on hello@bakerspointkenya.com. Our team member will be there to assist you.
  • The online order once placed cannot be modified or cancelled through the website. You will need to call our hotline numbers 0723577000 Zion Mall or 0782515252 Rupa’s Mall OR email us at hello@bakerspointkenya.com to cancel your order.
  • However, no refunds will be allowed instead we shall credit your account with a validity of 3 months.
  • We will send you an email confirmation with all your order details and a confirmation number after your order is placed. Please ensure the email address and the telephone number provided is correct when placing your order. If you have not received your confirmation order, please check your spam or junk folders.
  • Our counter sales team shall also contact you to confirm your order.
  • If you need further assistance, please email us at hello@bakerspointkenya.com with your order confirmation and details. Our team member will be happy to assist you.

No cancellation and changes will be allowed if the order has been fully prepared. In the event the cancellation is needed, the order will still be chargeable at the full price.

Once orders have been processed, refunds or changes to the orders will not be possible.

  • Yes, you can make changes on your online order 48 hours prior to the date of collection by contacting our hotline numbers 0723577000 Zion Mall Outlet or 0782515252 Rupa’s Mall Outlet.
  • You can also email us at hello@bakerspointkenya.com with your order confirmation and details. Our team member will be there to assist you.
  • We understand that things change sometimes. Yes, you can cancel your online order 48 hours prior to the date of collection by contacting our hotline numbers 0723577000 Zion Mall Outlet or 0782515252 Rupa’s Mall Outlet.
  • You can also email us at hello@bakerspointkenya.com with your order confirmation and details. Our team member will be there to assist you.
  • However, no refunds will be allowed instead we shall credit your account with a validity of 3 months.
  • If you have not checked out, you can still add extra products in your cart.
  • If you have already checked out and the payment has been processed. We recommend you place a new order for the products you have selected and a separate payment is been issued.

Payment/Changes & Cancellations/Adding Products/Damaged Goods/Out of Stock/Refunds

Bakers Point accepts both debit/credit cards. We accept cash and Mpesa payments also.

Zion Mall Buy Goods and Services Till Number – 554163

Rupa’s Mall Paybill Number – 788233 & Account Name is “Bakers”

No cancellation and changes will be allowed if the order has been fully prepared. In the event the cancellation is needed, the order will still be chargeable at the full price.

  • Yes, you can make changes on your online order 48 hours prior to the date of collection by contacting our hotline numbers 0723577000 Zion Mall Outlet or 0782515252 Rupa’s Mall Outlet.
  • You can also email us at hello@bakerspointkenya.com with your order confirmation and details. Our team member will be in touch to assist you.
  • Yes, you can cancel your online order 48 prior to the date of collection. However, no refunds will be allowed instead we shall credit your account with a validity of 3 months.
  • You can also email us at hello@bakerspointkenya.com with your order confirmation and details. Our team member will be there to assist you.

Once orders have been processed, refunds or changes to the orders will not be possible.

  • Yes you can by simply calling our hotline numbers 0723577000 Zion Mall or 0782515252 Rupa’s Mall. Our counter sales team will be there to assist you.
  • You can also email us at hello@bakerspointkenya.com with your order confirmation and details. Our team member will be there to assist you.

Please make sure to check the product upon delivery or collection as once items have been collected, Bakers Point won’t be able to take responsibility for any damage.

  • A Bakers Point team member will contact you to cancel the order and provide you with an alternative.
  • If you do not require the product which our team member has recommended you, our customer service team shall contact you and ask you for refund details to reimburse you the money if you have ordered online.
  • If you have paid via MPESA, we shall remit the money through the telephone number the money was sent from.
  • Yes, you can make changes on your online order 48 hours prior to the date of collection by contacting our hotline numbers 0723577000 Zion Mall Outlet or 0782515252 Rupa’s Mall Outlet.
  • You can also email us at hello@bakerspointkenya.com with your order confirmation and details. Our team member will be there to assist you.

Catering

  • Yes, we love working together to make your event as memorable and special as we can. Kindly contact our hotline numbers 0723577000 Zion Mall or 0782515252 Rupa’s Mall. Our team member will get in touch with you immediately.
  • You can also provide your details at hello@bakerspointkenya.com and from there our team member shall contact or get in touch with you right away.
  • Click on the link provided to view our caterings we have done so far.

Yes, we do. Not only we provide the best cakes and pastries, but we can also provide great party treats for you such as Pizzas, Burgers, Steaks, Fries and much more. We can definitely work out a suitable package for you and leave your worry to us.

Gift Vouchers

Share the joy with us. Bakers Point offers gift vouchers between Ksh 250- Ksh 1000 to any of our esteemed customers who would like to gift to their family, friends and colleagues. They can be redeemed at any of our outlets and enjoy any products of Bakers Point from cakes to pastries to fast foods to shakes worth of the voucher provided. Treat your family, friend or colleague today.

Customer Service

  • We are always here to lend a helping hand.
  • If you have any further questions which are not listed above, please contact hello@bakerspointkenya.com. Our team member shall be in touch with you.
  • Bakers Point Customer Care Hours – Monday-Friday 9am-5pm East African Time or feel free to email us at hello@bakerspointkenya.com