Order Policy

Privacy Policy

Bakers Point is mindful and committed to the protection of user’s personal information and privacy.

This policy outlines how Bakers Point collects, uses, maintains and discloses user’s personal data in respect of commercial transactions and how Bakers Point safeguards the personal data. Bakers Point may amend or update the policy from time to time, with or without notice.

Usage of The Ordering Platform

In order for Bakers Point to provide users with our Product and/or Services and to operate in an efficient and effective manner, Bakers Point may need to collect relevant personal information submitted by users on the ordering platform. The personal information collected by Bakers Point may be in the form of but is not limited to name, identity card number, address, bank account details, telephone number, credit card details business details or any other information.

In using Bakers Point platform, users agree that they are responsible for maintaining the confidentiality of password and payment details. Users agree to accept full responsibility for all activities on our website and online ordering.

Users must be over the age of 16 years to use our online ordering system. Users under this age should be supervised by an adult or guardian.

  • By accessing the Website and/or using the Services, all users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.
  • In order to use the Services, all users will need to submit certain personal information such as their email address, name, address, telephone number, gender and date of birth. Users may be asked to submit further information from time to time.
  • The personal information that users provide will only be used in connection with the services offered by Bakers Point, to communicate with users in relation to the services or to co-operate with any government, industry or regulatory authorities.
  • Users have the choice, at any time, not to provide personal data/sensitive personal data or to revoke consent to Bakers Point processing of personal data/sensitive personal data. However, failure to provide such personal data/sensitive personal data or revocation of consent to process personal data/sensitive personal data provided may result in Bakers Point being unable to provide users with effective and continuous products and services.


Information on Cookies

Cookies are small text files which are placed on user’s device via browser when users visit the website. Bakers Point uses cookies in some of pages to store user’s preferences and record session information. The information that Bakers Point collects is then used to ensure a more personalized service level for our users. Users can adjust settings on browser so that users will be notified when receive a cookie. Please refer to user’s browser documentation to check if cookies have been enabled on the computer or to request not to receive cookies.

Third Parties

Bakers Point website and app may also contain links to other websites and social media sites operated by third parties. Please note that Bakers Point have no control over how those third parties collect and use user’s personal data. Those third-party sites may have their own privacy policies. Users should always read the privacy policy of each website user’s visit carefully.

Users acknowledge that all orders are treated as an express intention to purchase the goods for the agreed online prices of the online ordering system.

Bakers Point reserves the right to refuse service, terminate users’ access to the website or online ordering, remove or edit any content or cancel user’s order/s in its sole discretion and without prior notice to users if user’s account or account activity is found to be false.

Refund Policy

Cancellation of Order

There will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.

Refund Policy

Once orders have been processed, refunds or changes to the orders will not be possible.

Damages and Issues

Please inspect items upon reception and contact Bakers Point immediately if the item is defective, damaged or if users receive the wrong item, so that Bakers Point can evaluate the issue and make it right.

If complaint is made a day after the delivery date, Bakers Point will not be responsible for full refund of exchange of new items due to many factors that can affect the cake and food quality, taste and overall presentation. Partial refund will only be made as per case basis.

  • Telephone: +254723577000 / +254782515252
  • Email: hello@bakerspointkenya.com


Fulfilment Policy

For Delivery: All delivery of the orders will be carried out by Bakers Point or its assigned delivery third party. All fulfilment of the delivery service shall be within the delivery time from the confirmation of an order by the Customer, unless stated otherwise as notified to the Customer.

A shipping fee will be implied for every transaction for local delivery unless otherwise stated. * (the fee is subject to the delivery areas.

All delivery of any order, once confirmed, whether or not such payment is made shall not be cancelled by the Customer. In the event of unavailability of the rider or any unforeseen circumstances, Bakers Point shall notify all parties on the cancellation of the Customer and any such payment of the Transaction, shall be refunded, and this is at the absolute discretion of Bakers Point.

For a successful delivery, Bakers Point require a full address, time of sending, contact number, sender & recipient’s name. Bakers Point will not accept responsibilities for late or non-deliveries under the following circumstances:

  • Recipient is not present at the address given at the time which the delivery was requested to take place.
  • The address given was incorrect or insufficient.
  • No such person at the given address.
  • No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
  • In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
  • Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  • In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
  • Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  • In rare cases of delayed delivery due to circumstances beyond our control, Bakers Point will not be held liable for any claims.
  • Multiple items for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee.
  • No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis.
  • In the event where delivery order is out of stock, Bakers Point will contact users to arrange for a replacement item.


For Takeaway:

It is Bakers Point’s priority to ensure user’s order is fresh as it is important that our customers enjoy it at its best. As such, if the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund or compensation for the amount purchased for that order, any order that remains uncollected after 45 minutes from the scheduled collection time.

Contact Us Info

Please reach out to Bakers Point Customer Service at hello@bakerspointkenya.com on feedback or enquiries. Bakers Point Customer Service will revert to you in due course. Thank you.

By publishing this policy in this website, Bakers Point shall deem customers and/or clients have already been notified and consent to the use of Personal Information Data in accordance with this Policy.